Privacy Policy

Last updated: 16 August 2026

We respect your privacy and use your personal data only as necessary to operate our store, process your orders, and improve our services, while providing clear options for exercising your rights.

1. Introduction and Scope

This Privacy Policy explains how the NAWAH online store collects, uses, stores, and shares personal data when you visit our website, create an account, place an order, or contact us. This policy applies to our website, services, pages, and related forms. It does not apply to independent third-party websites.

By using our website or providing us with your personal data, you acknowledge that you have read and understood this Privacy Policy. Your data is processed in accordance with applicable Egyptian laws, particularly the Personal Data Protection Law No. 151 of 2020, and to the extent necessary to provide our services and fulfil our legal and contractual obligations.

2. Who Is Responsible for Your Data?

NAWAH operates the store and determines the purposes for processing customer data within the scope of its business.

Our store is hosted on the Shopify platform, which provides the technical infrastructure required to operate the website and process e-commerce transactions. Shopify and certain service providers may process data on our behalf or in accordance with their own policies and legal obligations.

3. Data We May Collect

Identification and contact information: Your name, phone number, email address, shipping and billing address, governorate, area, and any other details needed to reach your address.

Order and transaction information: The products and quantities ordered, order value, discounts, payment method, order status, and records of purchases, cancellations, replacements, or refunds.

Account information: Login details, account preferences, and saved addresses, if you create an account.

Payment information: Payment confirmation details, payment method, and transaction status. We do not usually store complete card details, as these are processed by approved payment gateways through their own secure systems.

Customer support and communication data: The content of messages, enquiries, complaints, photographs, or documents that you send to us regarding your order.

Technical and usage data: Your IP address, device and browser type, cookies, pages visited, interactions with our website, and approximate location information inferred from your connection.

Marketing data: Your preferences for receiving offers and your interaction with marketing messages or advertisements where permitted.

4. Sources of Data

We collect data directly from you when you place an order, create an account, complete a form, or contact us.

We may also collect data automatically from your device through cookies and analytics technologies, and from service providers such as Shopify, payment gateways, shipping companies, analytics providers, and marketing service providers, within the limits permitted by applicable laws and policies.

5. How We Use Your Data and the Legal Basis

Order fulfilment: To confirm your order, process or verify payments, prepare products, issue transaction records, arrange shipping and delivery, and handle cancellations, replacements, or refunds.

Customer service: To respond to enquiries, process complaints, track deliveries, and verify your identity and order when necessary.

Operating and improving the store: To display the website properly, save your cart and preferences, analyse performance, improve the shopping experience, and measure the effectiveness of pages and offers.

Security and fraud prevention: To protect accounts and transactions, detect unusual activity, prevent misuse, and protect the rights of NAWAH and our customers.

Marketing: To send offers or promotional messages where we have your consent or another appropriate legal basis, while providing the option to unsubscribe from marketing communications.

Legal compliance: To maintain required records, respond to valid legal requests, resolve disputes, and enforce our terms and policies.

Depending on the circumstances, we process your data to fulfil a purchase contract, based on your consent, to comply with a legal obligation, or to pursue a legitimate interest that does not conflict with your rights and freedoms.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate essential features such as the shopping cart and login, remember your language and preferences, measure visits and performance, and provide more relevant content or advertisements where permitted.

You can control cookies through your browser settings or through the consent tool available on our website. However, disabling essential cookies may affect certain website functions.

7. Sharing Data with Other Parties

Shopify: To host and operate the store and process usage and order data through the services enabled on our website.

Payment gateways and banks: To process payments, verify transactions, issue refunds, and prevent fraud.

Shipping and delivery companies: To deliver your order and communicate with you regarding your address and shipment status.

Technology, analytics, marketing, and customer service providers: To operate the website, measure performance, send communications, and provide customer support, only for the agreed purpose.

Competent authorities: Where disclosure is required by law, ordered by a competent authority, or necessary to protect rights and safety or prevent fraud.

We do not sell your personal data for money. Limited data may be shared with advertising or analytics partners when these services are used, in accordance with your consent and the privacy options available to you.

8. Transfers of Data Outside Egypt

The nature of services provided by Shopify, hosting providers, analytics services, and payment providers may require some data to be stored or processed in other countries.

Where this occurs, we take reasonable steps to ensure that the transfer is made within the limits permitted by law and with appropriate safeguards, contractual protections, and procedures to protect your data.

9. How Long We Keep Your Data

We retain your data for as long as necessary to process your order, manage your account, provide customer support, fulfil accounting, tax, and legal obligations, resolve disputes, and prevent fraud.

The retention period varies depending on the type of data and the purpose for which it was collected. Once the data is no longer needed, we delete it or anonymise it securely, unless the law requires us to keep it for a longer period.

10. Information Security

We apply reasonable technical and organisational measures to protect your data from unauthorised access, use, disclosure, alteration, or loss. Access to personal data is limited to those who need it to perform their duties.

However, no method of electronic transmission or storage is completely secure or guaranteed to be 100% secure. We therefore recommend that you do not send highly sensitive information through unsecured channels and that you keep your login details confidential.

11. Your Rights

Access: You may request information about the personal data we hold about you and the purposes for which it is processed, subject to applicable legal limits.

Correction: You may request that inaccurate data be updated or incomplete data be completed.

Deletion: You may request that your data be deleted where it is no longer needed and no legal obligation requires us to retain it.

Withdrawal of consent: You may withdraw your consent to processing that is based on your consent. This will not affect the lawfulness of processing carried out before your withdrawal.

Objection or restriction: You may object to certain types of processing or request that processing be restricted where legally available.

Marketing opt-out: You may stop receiving promotional messages by using the unsubscribe link or contacting us. Operational messages related to your orders may continue.

We may request appropriate information to verify your identity before processing your request. We may refuse or restrict a request where the law requires us to retain the data or where the request conflicts with the rights of others or with applicable legal requirements. Where possible, we will explain the reason.

12. Children’s Data

Our store is not intended to knowingly collect children’s personal data. Anyone who has not reached the legal age to enter into transactions should only use the store under the supervision of a parent or legal guardian.

If a parent or guardian discovers that a child has provided personal data without permission, they may contact us to request its deletion in accordance with applicable law.

13. External Links and Services

Our website may contain links to or tools provided by independent websites, such as social media platforms or payment providers.

These services are governed by their own privacy policies. We are not responsible for the privacy practices of external websites that we do not operate.

14. Complaints

If you have a comment or complaint regarding the way we process your personal data, please contact us first so that we can review and address the matter.

You also retain the right to contact the competent Egyptian data protection authority or any other competent legal authority in accordance with the applicable procedures.

15. Updates to This Policy

We may update this Privacy Policy when our services, practices, or legal requirements change.

Any updated version will be published on our website along with the date of the latest update. We recommend reviewing this policy periodically.

Contact Information

Email: hello@nawahegypt.com

Phone: 01550165155

Website: www.nawahegypt.com

Final Provisions

This Privacy Policy forms part of the NAWAH store policies and should be read together with the other policies published on our website.

In all cases, no provision of this policy should be interpreted as limiting any mandatory right granted to consumers under Egyptian law.